Evoplay is a Ukrainian IT product company operating in international markets. We are rapidly growing and focused on creating high-quality products, solutions, and services in the field of information technology.

With the expansion of our team, we are looking for a Quality Control Manager (Turkish language) to join our team!

Responsibilities:

• Evaluating communications handled by operators (chats, calls, emails);
• Writing and editing articles for the knowledge base;
• Monitoring service quality in online chats;
• Providing feedback and conducting individual training for operators regarding identified mistakes.

Requirements:

• High proficiency in Turkish (B2+), English (B2+), and Ukrainian;
• Empathy and a desire to help others;
• Attention to detail, stress resilience, and responsibility;
• Preferably, experience in a call center, quality assessment, or personnel training.

What we offer:

• Work schedule: 5/2 from 9:00 AM to 6:00 PM or from 10:00 AM to 7:00 PM;
• Above-market income with opportunities for growth depending on professional level;
• 20 paid vacation days + an additional day off for your birthday;
• 22 paid sick days;
• Medical insurance (after 6 months of employment);
• Learning and development (lectures, training sessions, courses, guest speakers, and access to an e-library);
• Volunteer activities (blood donation, animal assistance, charity auctions, and more);
• Working in a strong team where you will definitely acquire new knowledge and skills;
• Constant support from your supervisor, team lead, and HR;
• Referral program.

We are looking forward to receiving your resume and inviting you for an interview!